“CX is about listening to your customers. When we understand our customers, we can create memorable moments for our brand. We believe customers deserve more than they expect.”
The event will present the annual report that redk has developed together with IDG / Foundry “The Connected Customer” for 2023, based on interviews and analysis of companies from across Europe to discover the state of digital maturity, the challenges, and the recommendations.
Where are European companies in their digital transformation processes? Learn about the data, challenges, and best practices.
Omnichannel means you can be where your customers want you to be. What's the next step and how can you prepare?
This is the focus of technological investment. Discover where companies are going wrong and how this technology could be being wasted.
Artificial intelligence, machine learning, and robotic process automation are changing the world. Do you know how to take advantage of these resources?
A study on the state of digital maturity of CRM and CX of companies in Europe.
09:00 – 09:15 · Registration
Registration and breakfast (tea, coffee, and breakfast rolls)
09:15-09:30 · Event Opening and Introduction
Opening remarks and order of the day.
09:30-09:50 · How Ready are you for The Connected Customer?
Introduction from redk’s CMO, Hideki Hashimura.
09:50-10:10 · Using Intelligent Automation to Scale up Operations
How intelligent automation is changing the workplace forever.
10:10-10:30 · Why Software is Not Enough for CRM Success?
Why implementing CRM successfully is much more than just software. Strategy and methodology are the keys to success.
10:30-10:50 · Challenges of Building an Effective CRM Digital Framework
The challenges of going from old to new technology in a fast-moving environment.
10:50 – 11:20 · Networking and Coffee Break
11:20 – 11:40 · Driving Resilience Through Good Data
The importance of data as a good foundation for CRM and growth.
11:40 – 12:00 · Building Customer Experiences That Matter
Building fluid customer experiences that are personalised, fast, and effective.
12:00 – 12:20 · Employee Experience – Building Highly Collaborative Teams for the Modern Workplace
Why impacting the employee experience is more important than ever and how to create working environments that boost efficiency and output.
12:20 – 13:00 · CRM Predictions for 2023 Roundtable
A discussion based on Forrester Research and the Connected Customer report. Q&A opportunity at the end.
13:00- 13:30 · Conference Close
The Financial Services Forum
UK Commercial Lead
Internal Sales Director
Global Director of Customer Success & Customer Support
Chief Product Officer
Membership Engagement and Data Specialist
Head of Client Relations
Eight Wealth Management Ltd
The Financial Services Forum
Enterprise Account Manager
Enterprise Account Executive
Financial Services Zendesk
Customer Success Manager
Solutions Consulting Sr. Manager
Enterprise Account Exec.
This event has the support of global companies such as: