Intelligent Automation and
Conversational Messaging 

Webinar: How the travel and hospitality industry can leverage technology innovation to improve customer experience.

Thursday 10 November 2022 at 9:30-11:00

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redk presents the latest trends in intelligent automation and conversational messaging according to Forrester Research and discusses CX technology innovation can help you solve the problems currently faced by the travel and hospitality industry. 


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09:30-10:00h - Forrester CX Trends
We will cover the 2022-23 CX Trends in Travel and Hospitality, and how intelligent automation can support your business to be ready for the customers of the future.

10:00-10:30h - IA Case Studies
You will discover how redk helped Spanish transport giant, Baleària, develop an IA software solution; which included an omni-channel communication system, knowledge bases and chatbot, and more.

10:30-11:00h - Laiye Platform Capabilities and Demonstration
Learn how the Laiye Work Execution System (WES) can streamline your operations, reduce your operational risks, improve your CX, and help your company thrive.


Hideki Hashimura

Lead Consultant & CMO



Will Fisher

UK Sales Director