Contact us: +44 203 587 7753

Zendesk Configuration Services

Our Zendesk Configuration Service helps personalise Zendesk suite of products to your business so you can make the most of this powerful customer service technology.

Personalising Workflows & Automating Resolution Processes

Configure Out-of-the-box Functionality to Make The Most of The Native Capabilities

Branding, Theme Customisation, UI Layouts & Languages

Escalation Mapping, Processes, Business Rules, Reports & KPI Dashboard

Zendesk Configuration Services

Apply our experience delivering Customer Service best practices to configure and personalise Zendesk to your business. Improve your employee’s engagement and optimise service operations to deliver better customer experiences.

Leading brands who trust redk:

salesforce customisation our customers

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“redk’s expertise ensured our existing data was migrated successfully and our key systems were integrated appropriately. They seamlessly configured and customised our Zendesk instance to help our overall EX and CX”

Anna Witteveen, Head of Product, i-surance

Implementation Partner of The Year 2020

As Zendesk Implementation Partner of the Year with over 200 projects delivered we have plenty of experience personalising and configuring Zendesk. We apply best practices and implement customisations that will help you scale up and optimise your customer service operations and make the most of this powerful technology.

Web Widget Multilingual Display

Advanced Feature Access Management

Web Widgets & UI Branding

Chat Widget Advanced Configuration

Activating Multiple Contact Options For End-Users

Prefill Forms With User Contact Information

Leading brands who trust redk:

salesforce customisation our customers

“Working with redk was a team experience. Their support along the project was key and it never felt like working with an external contractor. In fact, we would always use “we” in all our conversations, considering them as part of our team.”

Maribel Linares, Project Manager, Partnership, Loyalty & CX at Baleària


Zendesk Configuration Done Right

Our Zendesk configuration services help you create a completely new experience for your employees and customers. With more than 15 years of implementing best practices and personalising CX technologies, our team can configure your Zendesk instance, empowering you to focus on your customers.

Find out more by signing up today!

+44 203 587 7753